A Non-Traditional Collaboration Of Two Provider Organizations To Improve Continuity Of Behavioral Health Care: Harbor & Mercy Health Case Study


For 105 years, Harbor of northwest Ohio has provided comprehensive health and behavioral health services to the Toledo community with one enduring goal: to improve the lives of the people it serves. Continuous emphasis on innovation and quality are the organization’s hallmarks and recipe for enduring success. As a community-based mental health center, Harbor has learned in its 105 years of business, how to do more with less.
Over the past five years, Harbor has implemented three new initiatives, each with the mission to improve comprehensive care for individuals who have a mental illness, resulting in significant reductions to both general and psychiatric hospitalizations. Two initiatives were in partnership with the state of Ohio and the third was in response to an RFP issued by Mercy Health seeking assistance to develop psychiatric services to improve access to care, timeliness of care, and quality of care outcomes. Harbor successfully won the RFP with its cost effective, solution focused response. Mercy Health, recently merged with Bon Secours, is the largest health system in Ohio.

Mercy Health Facilities Include:

• St. Vincent Medical Center, Toledo
• St Anne’s Hospital, Toledo
• St Charles Hospital, Oregon
• Tiffin Hospital, Tiffin
• Defiance Hospital, Defiance
• Willard Hospital, Willard
• Perrysburg Hospital, Perrysburg
• Children’s Hospital, Toledo

Harbor now provides comprehensive psychiatric services to all of these facilities successfully fulfilling the goals Mercy Health outlined in the initial RFP for services. Harbor embraced the innovation opportunity presented by these two partners the state of Ohio and Mercy Health.

Through the success of three piloted programs, the Medicaid health home, care coordination program, and the provision of psychiatric care to a general hospital, Harbor was able to successfully demonstrate the IHI Triple Aim of care delivery for consumers with complex needs.

Harbor is sharing their case study so that others can gain an understanding of how to improve the continuity of behavioral health care. To get your free copy of the whitepaper, fill out the form below.

Harbor and Mercy Health