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Customer Success Program

Designed for success

Streamline goes beyond typical customer service by offering a Customer Success Program designed to help organizations use the SmartCare™ EHR to grow and succeed.

Streamline provides web-based, help-desk, and after-hours-call support to ensure that the SmartCare™ platform operates effectively. But we understand that EHRs are key to organizations’ success. We go beyond solving current issues to helping customers use all of SmartCare’s enterprise-wide functionality to succeed going forward. That’s our Customer Success Program.

Core to the Success Program is each customer’s Customer Success Manager. Customers can reach out to their Customer Success Manager to help with any specific needs, but the Manager’s primary role is to meet with the customer team regularly to determine if there are additional ways SmartCare™ can help them, either now or in the future.

Because SmartCare™ is an enterprise grade, unified platform with all of the core functionality of a Behavioral Health and Human Services EHR is combined in one application, the Customer Success Manager can provide guidance and insight in all areas of the system.

The Customer Success Manager has access to Streamline’s top functional experts. Many of our experts have worked in Behavioral Health and Human Services organizations and understand the technical, operational, clinical, and strategic issues these organizations face. Customers also have access to their peers via User Groups to share insights and best practices on how others are using SmartCare™ to succeed.

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Designed to help behavioral health organizations succeed

Hosted on the stable, secure Microsoft Azure cloud, SmartCare is the one platform that eliminates the need to connect, maintain, and secure disparate systems.

SmartCare supports an extensive suite of solutions tailored to specific areas of a practice—from primary care to business intelligence—all aligned on one platform for holistic care management.

As a true enterprise platform, SmartCare is ideal for multi-faceted organizations who provide many types of behavioral health and human services.

Our in-house implementation services and Customer Success Program ensure that all of our customer partners use the SmartCare platform’s powerful functionality to reach their full potential.